Improving Efficiency

Help Your Team Do It Right, Every Time

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Recently a client told me how much time she’s been spending on certain administrative tasks. When I asked why her assistant isn’t doing these for her, she threw up her hands. “She just messes it up, and then it takes me longer to fix it.”

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Three Top Strategies for Growth in 2016

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Keys to Growth

This is the time of year when we all step back, see how the year went for our business, and then wonder how to improve things in the coming year. My clients often ask me: “Where should I focus my energy? How do I plan for successful growth?”

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How to Get Clients to Behave (and Still Love You)

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You love your clients…most of the time.  Sometimes they are really aggravating!  They can be late, uncooperative, or unresponsive.  They can be overly demanding (like when they ask for the moon and budget for marbles).  I want to share strategies to keep your clients in line, so you both end up thrilled with the results. …

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Which Social Media Sites You DON’T Need to Be On

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So many sites and so little time!  You could spend hours a day with likes, pins, tweets, +1’s and more!  Instead of adding to your already-full plate, here’s how to get better results with less time. Principle #1: Don’t Try to Do Everything When it comes to social media, it’s better to do one thing …

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Are Your Customers Happy Enough?

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Most of your customers like buying from you.  Some LOVE you.  And some…well you can’t please them all. But are your customers happy ENOUGH?  Have they been getting happier over time?  Or could your product or service quality be slipping a bit?  How do you know for sure? Fortunately, there’s one simple way to know …

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Applying the 80/20 Rule to Be More Efficient

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Most of us have heard of the “80/20 Rule,” but how many of us have taken time to apply its lessons to our business?

The 80/20 Rule, in its most general form, says that 80% of you outcomes come from 20% of your inputs.  It was invented by the 19th century Italian economist Vilfredo Pareto, who observed that 80% of Italy’s land was owned by 20% of its people.

In business, this has many applications.  Which might be true for your business?

  • 80% of your profit comes from 20% of your customers.
  • 80% of your sales come from 20% of your product assortment.
  • 80% of your complaints come from 20% of your customers.
  • 80% of failures come from 20% of defects.

    Pareto Chart Graphic
    A Pareto Chart helps you prioritize by highlighting the critical issues.
  • ….

OK so what?  Here’s how you use this knowledge to improve your business results.

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