When to Fire a Client
Over the course of my career, I’ve had the pleasure of working with some truly amazing clients. But I’ve also run into the occasional client who has been less than ideal to work with…
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How to Get Clients to Behave (and Still Love You)
You love your clients…most of the time. Sometimes they are really aggravating! They can be late, uncooperative, or unresponsive. They can be overly demanding (like when they ask for the moon and budget for marbles). I want to share strategies to keep your clients in …
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How to Communicate Bad News to Customers
Stuff went wrong, now you have to tell your customer. Here’s 5 steps to keep the conversation constructive in a tough situation.
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Are Your Customers Happy Enough?
Most of your customers like buying from you. Some LOVE you. And some…well you can’t please them all. But are your customers happy ENOUGH? Have they been getting happier over time? Or could your product or service quality be slipping a bit? How do you …
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