When to Fire a Client
Over the course of my career, I’ve had the pleasure of working with some truly amazing clients. But I’ve also run into the occasional client who has been less than ideal to work with…
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How to Handle Requests for Freebies
There was a moment after I started my business when I realized that lots of people were hitting me up for advice. Not only were clients eager to learn as much from me as possible, but old friends and new contacts were asking to “pick …
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How to Get Clients to Behave (and Still Love You)
You love your clients…most of the time. Sometimes they are really aggravating! They can be late, uncooperative, or unresponsive. They can be overly demanding (like when they ask for the moon and budget for marbles). I want to share strategies to keep your clients in …
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7 Reasons to Turn Down a Project
Most of us feel pressure to take whatever work we can get. One of my clients used to live by the mantra, “a job is better than no job.” But in fact, we’ll be happier–and probably make more money!–if we are more selective. Here’s seven …
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Seek Dissent, Not Consensus
We spend a lot of time and energy trying to create consensus…with customers, employees, partners, etc. But consensus does not always create the best decisions. In fact, sometimes it results in big mistakes. The most successful managers actively seek out dissent. They realize that people …
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How to Communicate Bad News to Customers
Stuff went wrong, now you have to tell your customer. Here’s 5 steps to keep the conversation constructive in a tough situation.
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