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Seek Dissent, Not Consensus
We spend a lot of time and energy trying to create consensus…with customers, employees, partners, etc. But consensus does not always create the best decisions. In fact, sometimes it results in big mistakes. The most successful managers actively seek out dissent. They realize that people …
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How to Communicate Bad News to Customers
Stuff went wrong, now you have to tell your customer. Here’s 5 steps to keep the conversation constructive in a tough situation.
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